Pavelka Connect
Terms and Conditions

1. Acceptance of these Terms

These Terms and Conditions (the “Terms”) apply when you access or use Pavelka Connect, including our iOS and Android applications, web application, tablet experience, Webex integration, and any related websites, features, content, or services that link to these Terms (collectively, the “Services”).

By selecting a sign-in or connection option, completing authentication, accessing the Services, or otherwise indicating acceptance, you agree to these Terms and acknowledge that you have reviewed our Privacy Policy. If you do not agree, do not access or use the Services.

If you use the Services through an employer or other participating organization, additional terms between that organization and Pavelka may also apply. Those commercial terms do not reduce your rights under applicable law.

2. Who we are

“Pavelka,” “we,” “us,” and “our” refer to Pavelka Limited and, where applicable, the Pavelka affiliate that provides the Services to your employer or organization.

Pavelka Limited is registered in England and Wales under company number 08730839. Its registered address is Unit 146, Maple Leaf Business Park, Manston, Ramsgate, Kent CT12 5GD, United Kingdom.

Questions about these Terms or the Services may be sent to support@pavelka.global.

3. Eligibility and access

You must be at least 18 years old to use the Services. By using the Services, you represent that you meet this requirement and are legally able to agree to these Terms.

The Services are designed primarily for individuals whose employer or participating organization has arranged access. Your access may depend on your continued eligibility under that organization’s program. Your employer or organization may add or remove your eligibility independently of Pavelka.

You may use the Services only for personal, noncommercial wellbeing and learning purposes, unless Pavelka expressly authorizes another use in writing.

4. Employer-issued identity and single sign-on

You generally access Pavelka Connect using an employer-issued identity through Webex single sign-on (“SSO”) or another authentication method made available by your employer or Pavelka. Your employer or its identity provider, not Pavelka, creates and administers that identity and its credentials.

After successful authentication, Pavelka creates and maintains a separate Pavelka profile so that you can use the Services. Your Pavelka profile is not the same as your employer-issued identity or Webex account.

You are responsible for protecting your employer-issued credentials and for activity performed through your authenticated session. Notify your employer and Pavelka promptly if you suspect unauthorized access. Pavelka does not receive or store your employer-issued password.

5. The Services

Pavelka Connect may provide:

• wellbeing and learning programs;
• individual, peer, team, or organization-sponsored challenges;
• a digital library containing articles, videos, podcasts, tools, and other educational resources;
• activity tracking, goals, progress views, and leaderboards;
• surveys, assessments, reminders, and notifications; and
• optional connections to supported health and fitness services.

Available features and content may differ by employer, organization, location, device, operating system, or program. Unless expressly stated otherwise, access is sponsored by a participating employer or organization and Pavelka does not offer purchases or paid subscriptions to individual users through the mobile applications.

6. Challenges, activity, and leaderboards

Participation in challenges is voluntary. Challenges may address fitness, mental wellbeing, mindfulness, financial wellbeing, learning, healthy habits, or other wellbeing topics. Some challenges use activity imported from a connected service; others may allow manual activity entry or completion of non-activity tasks.

Depending on the challenge, your display name, profile image, score, progress, rank, or participation status may be visible to other authorized challenge participants. Any such visibility should be described in the challenge or related in-app notice. Employer reporting is handled as described in the Privacy Policy and applicable in-app disclosures. Pavelka does not provide employers with your complete Apple Health or Health Connect record.

Device, wearable, network, and manually entered data may be delayed, incomplete, duplicated, or inaccurate. Challenge results and leaderboards are provided for engagement and general wellbeing purposes and should not be relied on for medical, employment, insurance, credit, or financial decisions.

You must not manipulate activity data, impersonate another participant, use automated methods to generate false activity, interfere with scoring, or otherwise compromise the fairness or operation of a challenge. Pavelka may correct or remove inaccurate results and may restrict participation when reasonably necessary.

Unless specific official rules state otherwise, challenges are not games of chance, gambling, sweepstakes, or contests offering prizes. If a challenge includes a prize, separate official rules will apply and will identify the sponsor and eligibility conditions. Apple and Google are not sponsors of Pavelka challenges.

7. Optional health integrations and Sahha

Pavelka Connect may offer an optional connection to Apple Health through HealthKit on iOS or Health Connect on Android. Pavelka uses the Sahha software development kit and related services as a service provider to help facilitate these connections and process authorized health and fitness data.

With your permission, the current version may read:

• Steps;
• Move Minutes; and
• Exercise Minutes.

These data are used to calculate and display activity, challenge progress, goals, and leaderboard scores. Pavelka and Sahha process only the supported data types you authorize and that are needed for the applicable features.

You control Apple Health and Health Connect permissions through your device and may manage permissions or disconnect from Pavelka Connect through Profile → Settings → Connected apps & devices. Disconnecting stops future collection through that connection but does not automatically delete information already processed. To request deletion, use the in-app deletion control described below.

Health and fitness data obtained through Apple Health or Health Connect are not used for advertising, marketing, data brokerage, insurance underwriting, credit decisions, or employment decisions. They are not sold. Additional details about Sahha, data processing, retention, and deletion are provided in our Privacy Policy.

8. Health, wellbeing, and financial-information disclaimers

Pavelka Connect is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. The Services provide general educational, recreational, and wellbeing information and are not a substitute for professional medical advice, diagnosis, treatment, therapy, or emergency care.

Consult a qualified healthcare professional for medical advice, diagnosis, or treatment and before beginning or changing an exercise, nutrition, or wellbeing program, particularly if you have a medical condition, are pregnant, take medication, or have concerns about your health. Stop an activity and seek appropriate assistance if you feel unwell or experience pain or other concerning symptoms. Do not use the Services for emergencies; contact local emergency services.

Financial wellbeing content is general educational information only. It is not individualized financial, investment, tax, accounting, credit, or legal advice and does not recommend a particular product, transaction, or course of action. Consult an appropriately qualified professional about your circumstances.

Results are not guaranteed. You remain responsible for deciding whether any activity, program, resource, or recommendation is appropriate for you.

9. Privacy and personal data

Our Privacy Policy explains what personal data we collect, how we collect and use it, when we share it with service providers, how long we retain it, and how you may exercise applicable privacy rights.

The Privacy Policy also describes our use of third-party services and software development kits, including Sahha, and the handling of health and fitness information. These Terms do not replace any consent or disclosure required by applicable privacy law, Apple Health, Health Connect, or your device’s permission system.

Your employer’s own privacy notices may apply to information it handles independently, including your employer-issued identity and its authentication systems.

10. Pavelka profile and data deletion

You may request deletion from within Pavelka Connect by selecting Profile → Delete my account, or by contacting support@pavelka.global if you cannot access the application.

This deletes or initiates deletion of your Pavelka profile and associated personal data in accordance with our Privacy Policy and applicable law. Limited information may be retained where required for legal, security, fraud-prevention, dispute-resolution, or backup purposes and will remain protected until deletion or anonymization.

Disconnecting Apple Health or Health Connect, uninstalling the app, or ceasing use does not by itself delete your Pavelka profile. Use the in-app deletion option or contact support if you want the profile and associated personal data deleted.

11. Content and user submissions

The Services may allow you to enter activity, complete surveys or assessments, provide feedback, upload a profile image, or submit other information (“User Submissions”). You retain your rights in your User Submissions.

You grant Pavelka a limited, nonexclusive, worldwide license to host, store, reproduce, adapt, and display your User Submissions only as reasonably necessary to operate, secure, support, and improve the Services and provide features you request. This license does not give Pavelka the right to use identifiable User Submissions in public advertising or marketing without separate permission.

You must have the right to submit the information and must not submit anything unlawful, infringing, abusive, misleading, harmful, or that violates another person’s privacy. Do not submit medical advice about another person or sensitive information about another individual without appropriate authorization.

Pavelka may remove or restrict User Submissions that violate these Terms, create risk, or interfere with the Services.

12. Acceptable use

You agree not to:

• use the Services unlawfully or in violation of another person’s rights;
• access or attempt to access another user’s profile or restricted systems;
• share authentication credentials or circumvent access controls;
• introduce malware or interfere with the security, integrity, or availability of the Services;
• scrape, harvest, reverse engineer, copy, or extract the Services or content except where applicable law expressly permits it;
• use the Services to harass, threaten, discriminate against, or impersonate another person;
• submit false or manipulated challenge, activity, profile, or survey data; or
• use health or wellbeing information obtained through the Services to make unauthorized decisions about another person.

13. Intellectual property

The Services, including their software, design, branding, text, graphics, videos, programs, challenge materials, and other content provided by Pavelka or its licensors, are protected by intellectual property laws. Except for the limited right to use the Services under these Terms, no rights are transferred to you.

You may not reproduce, distribute, publicly display, sell, license, modify, or create derivative works from Pavelka content without prior written permission, except as allowed by law or by functionality expressly provided within the Services.

If you believe content in the Services infringes your intellectual property rights, contact support@pavelka.global with sufficient information for us to evaluate the claim.

If you provide ideas or feedback about the Services, Pavelka may use that feedback without restriction or compensation, provided that doing so does not grant Pavelka rights in your personal data beyond those described in the Privacy Policy.

14. Third-party services and app stores

The Services may interact with or link to services operated by third parties, including Webex, Apple, Google, Sahha, device manufacturers, content providers, and your employer’s identity provider. Those services may be governed by separate terms and privacy notices. Pavelka is not responsible for third-party services outside its control.

Your license to the iOS application is also subject to Apple’s Standard End User License Agreement, unless a valid custom license agreement is displayed by Apple. Your use of applications obtained through Google Play is also subject to applicable Google Play terms. If a mandatory app-store term conflicts with these Terms, the mandatory app-store term controls to the extent of that conflict.

Apple and Google are not responsible for operating or supporting Pavelka Connect. Pavelka, not Apple or Google, is responsible for the Services and for responding to questions or claims concerning them, subject to applicable law and the applicable app-store agreement.

15. Availability, updates, and communications

We work to keep the Services available and accurate, but we do not guarantee uninterrupted, error-free, or permanent availability. We may maintain, update, replace, suspend, or discontinue features or content, including when required for security, legal compliance, compatibility, or contractual reasons.

You may need to install software updates to continue using the Services. Do not attempt to obtain updates from unofficial sources.

We may send service-related communications, including security messages, program information, reminders, or material changes to the Services or these Terms. You may manage optional notifications through the Services or your device settings, but some operational messages may be necessary to provide the Services.

16. Suspension and termination

You may stop using the Services at any time. You may also delete your Pavelka profile as described in Section 10.

Your access may end if your employer or organization withdraws eligibility, its agreement with Pavelka ends, you breach these Terms, continued access creates security or legal risk, or Pavelka discontinues the relevant Service. Where reasonably possible and legally permitted, Pavelka will provide notice before suspending or terminating access.

Termination of access does not necessarily delete your employer-issued identity. Provisions that by their nature should survive termination—including intellectual property, disclaimers, limitations of liability, dispute provisions, and accrued rights—will remain in effect.

17. Warranties and limitation of liability

Nothing in these Terms excludes or limits any warranty, remedy, liability, or consumer right that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available.” Pavelka disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Pavelka does not warrant that the Services will always be available, secure, accurate, complete, compatible with every device, or suitable for your particular circumstances.

To the maximum extent permitted by applicable law, Pavelka and its affiliates, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses, or for loss of profits, revenue, opportunity, goodwill, or data arising from use of or inability to use the Services.

Where liability may lawfully be limited, Pavelka’s total aggregate liability arising from the Services or these Terms will not exceed the greater of (a) the amount you personally paid Pavelka for the Services during the 12 months preceding the event giving rise to the claim or (b) £100. This limitation does not apply to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, willful misconduct, or any liability that applicable law does not permit us to limit.

18. Governing law and dispute resolution

Please contact support@pavelka.global first so that we can try to resolve a concern informally.

Subject to any mandatory rights you have under the law of your place of residence, these Terms and any noncontractual obligations arising from them are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction.

If you are a consumer, this section does not deprive you of protections or access to courts that cannot be waived under the laws applicable to you.

19. Changes to these Terms

We may update these Terms to reflect changes to the Services, law, security requirements, or our business practices. We will update the effective date above and, when required or when a change is material, provide reasonable notice through the Services, by email, or by another appropriate method.

If a change requires your consent, we will request it. Otherwise, continued use after updated Terms take effect constitutes acceptance where permitted by law. If you do not agree to updated Terms, stop using the Services and, if desired, delete your Pavelka profile.